Effective Date: 27 August 2026
Last Updated: 27 August 2026

Thank you for choosing As U Wish.

As U Wish is a brand operated by AMORPH (OPC) PRIVATE LIMITED (“Company,” “we,” “us,” or “our”).

This Refund & Returns Policy explains the terms applicable to purchases made through the As U Wish website and Shop.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Products and Services

As U Wish may offer products, creative resources, digital products, services, merchandise, or other offerings through its website and Shop.

The applicable refund, cancellation, or return terms may vary depending on the nature of the product or service purchased.

Any product-specific refund or return conditions displayed on the relevant product or checkout page will also apply to that purchase.

2. Order Cancellation

Customers may request cancellation of an order by contacting us at info@asuwishindia.com.

Cancellation requests should be made as soon as possible after placing the order.

An order may be cancelled and refunded if the cancellation request is received before the order has been processed, dispatched, delivered, or the relevant service/product has been initiated or substantially completed.

Once an order has been processed, dispatched, delivered, downloaded, or a service has commenced, cancellation may no longer be possible.

The Company reserves the right to determine whether an order is eligible for cancellation based on its processing status.

3. Returns

Returns are applicable only to products for which a return option is specifically offered.

Where a physical product is eligible for return, the product must generally:

Be unused and in its original condition
Be returned with its original packaging, accessories, and documentation, where applicable
Not have been damaged, altered, or misused by the customer
Be accompanied by the relevant order details or proof of purchase

Certain products may not be eligible for return due to their nature.

These may include, where applicable:

Digital products
Downloadable products
Customised or personalised products
Products created specifically according to customer requirements
Products that have been consumed, used, activated, or downloaded
Services that have already commenced or been delivered
Other products specifically identified as non-returnable on the product page

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at info@asuwishindia.com as soon as reasonably possible after delivery.

Please provide:

Order number
Customer name
Description of the issue
Photographs or videos of the product and packaging, where applicable

We may review the information provided and, where appropriate, offer one of the following resolutions:

Replacement of the product
Repair, where applicable
Refund
Another appropriate resolution

The resolution will depend on the nature of the issue, product availability, and applicable circumstances.

5. Digital Products

Due to the nature of digital products, digital products that have been successfully delivered, accessed, downloaded, or otherwise made available to the customer may generally not be eligible for return or refund.

If you experience a technical issue preventing you from accessing or using a purchased digital product, please contact us at info@asuwishindia.com.

We will make reasonable efforts to resolve legitimate technical issues.

6. Services

For services purchased through As U Wish, refund eligibility may depend on the stage at which the service has been cancelled.

If a customer requests cancellation before work has commenced, the customer may be eligible for a refund, subject to the terms applicable to the particular service.

Once work has commenced, resources have been allocated, or substantial work has been completed, the amount refundable, if any, may be reduced or may not be refundable depending on the circumstances and the specific service agreement.

Where a service has been customised specifically for a customer, the refund terms communicated at the time of purchase or engagement may apply.

7. Refund Eligibility

A refund may be considered in circumstances including:

Cancellation of an eligible order within the permitted cancellation period
Receipt of a damaged or defective product
Receipt of an incorrect product
Failure to deliver an eligible product or service due to an issue attributable to us
Duplicate payment or an incorrectly processed payment
Other circumstances where we determine that a refund is appropriate

Refunds are not automatically available for change of mind, incorrect information supplied by the customer, or failure to use/access a product or service, unless otherwise specified on the applicable product or service page.

8. Refund Process

To request a refund, please contact us at:

Email: info@asuwishindia.com

Please include:

Subject: Refund Request – [Order Number]

Your email should contain:

Full name
Order number
Registered email address
Product or service purchased
Date of purchase
Reason for requesting the refund
Supporting documents, photographs, or other information, where applicable

We will review the request and communicate the outcome after evaluating the applicable circumstances.

9. Refund Method

Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction, unless otherwise agreed or where the payment method or applicable circumstances require an alternative arrangement.

The time taken for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment service provider, or other financial institution.

We are not responsible for delays caused by banks, card networks, payment gateways, or other third-party financial institutions.

10. Shipping and Return Costs

Where a return is approved because a product was delivered damaged, defective, or incorrectly, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for other reasons, the customer may be responsible for applicable return shipping costs unless otherwise stated on the relevant product page.

Shipping charges, where applicable, may be non-refundable unless the refund is being issued due to an error or failure attributable to us.

11. Failed or Duplicate Payments

If your payment has been deducted but your order has not been successfully created or confirmed, please contact us at info@asuwishindia.com with the relevant payment or transaction details.

We will verify the transaction status.

In case of a failed or duplicate transaction where the amount has been successfully debited, the amount may be refunded or reversed through the applicable payment gateway/banking system, subject to transaction verification.

12. Exchange Policy

An exchange may be offered for eligible physical products where the product is damaged, defective, or incorrectly supplied.

Exchanges are subject to product availability.

Digital products, customised products, personalised products, and services are generally not eligible for exchange unless otherwise specified.

13. Non-Returnable Products

Products identified on the website as non-returnable, non-refundable, or otherwise excluded from returns will not ordinarily be eligible for return or refund.

Before completing a purchase, customers are advised to carefully review the product description, specifications, pricing, and applicable terms.

14. Refunds for Promotional or Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special pricing may be subject to additional terms.

Where applicable, the refund amount may be calculated based on the actual amount paid for the product after applying the relevant discount or promotional benefit.

15. Right to Refuse a Refund or Return

We reserve the right to reject a return or refund request where:

The applicable return period has expired
The product has been used, damaged, altered, or misused
The product was customised or personalised and is not eligible for return
The product has already been downloaded, accessed, activated, or consumed
The service has already commenced or been substantially delivered
The customer is unable to provide reasonable proof of purchase
The request otherwise falls outside the applicable terms of the purchase

This does not affect any rights that cannot legally be excluded under applicable law.

16. Contact Us

For questions regarding refunds, returns, cancellations, exchanges, or payments, please contact us:

As U Wish
Operated by AMORPH (OPC) PRIVATE LIMITED